Void Acoustics Research Limited, of Unit 15 Dawkins Road Ind Estate, Poole, Dorset, BH15 4JY, United Kingdom is the controller and responsible for your personal data (referred to as “we”, “us”, or “our” in this policy.
Visitors to our website should be aware that our web site is monitored and may capture information about your visit which will help us improve the quality of our services, our website and our relationships with customers.
We respect your privacy and will not disclose any personal information or information about you, your business or your browsing history, to any organisation other than our own. We do not sell your personal data.
The following Privacy Statement outlines how the information is collected and how it is used by us. Please do not hesitate to contact us with any questions or concerns you may have at any time.
How we collect information:
- Directly from you when you email, call or write to us,
- Indirectly from you when you visit this site,
- When you respond to one of our emails, social media posts or other promotion.
What information do we collect?
When you contact us directly, we can collect (depending on the information provided): your company, name, address, telephone and email details. In addition, we also may collect:
- personal data that you provide by completing forms on the Website, including if you sign up to receive our newsletter or attend one of training events, search for a product, place an order on the Website, request any information, or enter into any competition or promotion;
- financial data such as bank account and payment card details;
- if you register or create account with us, your log-in and password details;
- information contained in messages when you post on our social media pages;
- marketing and communications data including your preferences in receiving marketing from us and third parties;
- information contained in communications you send to us, for example when you report a problem or to submit queries, concerns or comments regarding the Website or its content; and
- data from surveys that we may, from time to time, run on the Website for research purposes, if you choose to respond to, or participate in, them.
Indirectly, we can record which pages on the site you visit, how you were directed to the website, and which emails or other promotions you responded to.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract, we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Why do we collect it?
- To perform the contract, we are about to enter or have entered with you;
- To comply with any legal obligation to the extent necessary;
- To improve our website by determining how it is being used,
- To understand and monitor interaction with our content,
- To measure traffic to our website and from which channels.
- to conduct our internal business and management processes, for example accounting, administration and IT services, debt collection, fraud prevention or auditing purpose or as necessary for our legitimate business interests;
- to provide you with information about other products we offer that are similar to those that you have already purchased or enquired about, where you have consented to be contacted for such purposes;
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Email Newsletter
We operate an email newsletter program, used to inform subscribers about products and services supplied by this Website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are managed in compliance with the Privacy and Electronic Communications Regulations 2003. Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscribe system is unavailable, clear instructions on how to unsubscribe will by detailed instead.
Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the subscriber with more relevant content based around their activity.
Where do we store personal data?
The personal data that we collect from you may be transferred to, and stored at, locations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where servers of our third party service providers are located in a country outside of the EEA, these countries may not have similar data protection laws to the UK.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaint
You have a right to complain to the Information Commissioners Office if you feel your rights have been infringed by our processing of your personal data.
Cookies
What are cookies?
Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How do cookies work?
The use of cookies is now standard for most websites. The information stored by cookies allows people to use the details to tailor pages specific to users or the page can use the data in the cookie to carry information from one visit to the website or related site, to the next. Cookies only use data that has been volunteered by the user or that a webserver already has stored.
Web Analytics
We use Google Analytics to monitor website performance and at no point will Google Analytics be used to track or collect personally identifiable information of visitors to the site. We may also collect information about your IP address which may be used to detect the organisation or ISP connecting to the site. If you are a returning visitor to our website, this information will be identified as will how you were directed to the website. For more information, please visit https://policies.google.com/privacy/partners?hl=en-GB&gl=uk
How can these cookies be disabled?
If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.
Information on deleting or controlling cookies is available at www.aboutcookies.org
Contacting Us
If there are any questions regarding this privacy or cookie policy, you may contact us using the information below.
Void Acoustics Research LimitedUnit 15
Dawkins Road Industrial Estate
Poole
Dorset
BH15 4JY
United Kingdom
- Call:
- 01202 666006
- Email:
- sales@voidacoustics.com